{"xsrfToken":"caa743f00c2518f694211c755b1550ec017ac1ba_lout","branding":{"id":"3","key":"rfhn","name":"RFHN IT Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/792063f5-75cc-4e6c-bc0e-a83b3b1b1384/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTFjMmQxMy0xNWIwLTQzNDUtYjBhZS1mZmYxODRlZjQwYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5MjA2M2Y1LTc1Y2MtNGU2Yy1iYzBlLWE4M2IzYjFiMTM4NCI6WyJyZWFkIl19LCJleHAiOjE3NDU1NzU5MTEsIm5iZiI6MTc0NTU3NTMxMX0.XfNGVSmPDDWR-nb3j2b_d0Y7RGSz0RpY8pbJ5Cd-E4A&client=411c2d13-15b0-4345-b0ae-fff184ef40b5&mode=fit","logoId":"792063f5-75cc-4e6c-bc0e-a83b3b1b1384","isLogoAvailable":true,"helpCenterTitle":"Welcome to Jacobian Engineering's Customer Portal","sharedPortalName":"Customer Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Jacobian Engineering's Customer Portal","sharedPortalName":"Customer Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"rfhn","projectId":10002,"serviceDeskId":3,"name":"RFHN IT Support","description":"<p>Welcome! You can raise a request for RFHN IT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"46","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"25","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9,8,5],"key":""},{"id":"26","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[9,6,5],"key":""},{"id":"27","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[9,8],"key":""},{"id":"29","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Common Requests"},{"id":6,"name":"Computers"},{"id":8,"name":"Applications"},{"id":9,"name":"Servers and Infrastructure"}],"orderMapping":{"5":[46,25,26],"8":[25,27],"9":[25,26,27],"6":[26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf586b50-6ebe-3964-96d7-d619e8dc3a15","appLinkName":"","appLinkUrl":"","spaceKey":"RFHN","spaceName":"RFHN IT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"RFHN","serviceDeskId":3,"kbLinkDomainURLs":["https://jacobian.atlassian.net","https://sd.support.jacobianengineering.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RFHN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTFjMmQxMy0xNWIwLTQzNDUtYjBhZS1mZmYxODRlZjQwYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NzY1MTEsIm5iZiI6MTc0NTU3NTMxMX0.I3lrZfml5PpaQjlwGuHEf0NSUc9hM-p4SOmmqV17ykY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"411c2d13-15b0-4345-b0ae-fff184ef40b5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":46,"projectId":10002,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://sd.support.jacobianengineering.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/46","calendarParams":{"firstDay":0,"date":"2025-04-25T03:01:51-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf586b50-6ebe-3964-96d7-d619e8dc3a15","appLinkName":"","appLinkUrl":"","spaceKey":"RFHN","spaceName":"RFHN IT Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"RFHN","serviceDeskId":3,"kbLinkDomainURLs":["https://jacobian.atlassian.net","https://sd.support.jacobianengineering.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTFjMmQxMy0xNWIwLTQzNDUtYjBhZS1mZmYxODRlZjQwYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NzY1MTEsIm5iZiI6MTc0NTU3NTMxMX0.I3lrZfml5PpaQjlwGuHEf0NSUc9hM-p4SOmmqV17ykY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"411c2d13-15b0-4345-b0ae-fff184ef40b5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jacobian","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"caa743f00c2518f694211c755b1550ec017ac1ba_lout","baseUrl":"https://sd.support.jacobianengineering.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jacobian.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"411c2d13-15b0-4345-b0ae-fff184ef40b5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e3f87f8814054cdc971eff0b67e1289f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}